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1.
Journal of Applied Research in Higher Education ; 15(4):1146-1166, 2023.
Article in English | ProQuest Central | ID: covidwho-20243394

ABSTRACT

PurposeIn order to ensure effectiveness of staff's performance using online meetings applications during coronavirus disease (COVID-19), having the behavioural intention is mandatory for staff to measure, test, and manage the staff's data. Understanding of Public Higher Education Institution (PHEI) staffs' intention and behaviour toward online meetings platforms is needed to develop and implement effective and efficient strategies. The objectives of this paper to identify the factors that affect staff to use online meetings applications, to develop a model that examining the factors that affect PHEI staff to online meetings applications and to validate the proposed model. This study used a cross-sectional quantitative correlational study with using UTAUT2 model by validating the model and mediating variables to enhance the model's explanatory power and to make the model more applicable to PHEI staff's behavioural intention.Design/methodology/approachThe data were collected in Malaysia from March to May 2021. The survey took place using Google form and was send to PHEI staff for answer. This research particularly chooses PHEI as the location to carry out the research due to two main factors. Statistical analysis and hypotheses were tested using structural equation modelling based on the optimisation technique of partial least squares. SmartPLS software, Version 3.0 (Hair et al., 2010) was used to conduct the analysis. A conceptualised estimation model was "drawn in” the partial least squares structural equation modeling (PLS-SEM) to analyse the consequences of the variables' relationships. In essence, the PLS-SEM simulation was carried out in a model by assessing and computing various parameters that included elements like validity, durability, and item loading. Henseler et al. (2009) suggested a two-step method that includes PLS model parameter computing. This is accomplished by first solving the estimation model in the structural model independently before calculating the direction coefficients. The results of data analysis using SmartPLS findings and interpretation of the data are addressed. The questionnaire was extensively examined to ensure that the data obtained were presented in a clear and intelligible manner, with the use of figures, and graphs.FindingsThis current study found that the usability of the material, the reliability of operating, the impact of the PHEI staff's views on its usage, and finally the familiarity with the online meetings platforms influenced PHEI staff's behavioural intention for adoption and long-term use of online meeting platforms using UTAUT2. The staff's behavioural intention for using online meeting platforms was significantly influenced by the effort expectancy, facilitating conditions and habit of online meeting platforms. There was a clear association between "Habit” and "Behavioural Intention” for the usage of information technology in learning in several studies (El-Masri and Tarhini, 2017;Uur and Turan, 2018;Mosunmola et al., 2018;Venkatesh et al., 2003). As a consequence of the utility of online meeting platforms in daily staff meetings and learning activities, this technology has been adopted.Originality/valueThis study used UTAUT2 and structural equations modelling in this study to assess respondents' perspectives on the use of online meetings platforms in PHEI, since users' perspective is a significant factor in the adoption and acceptance of online meeting applications. Staff's behavioural intention to use online meeting platforms was effectively enhanced by "Effort Expectancy,” "Facilitating Conditions” and "Habit” in this study. The study shows that identifying PHEI staff's perspectives will effectively increase the staff's aversion to utilising online meeting platforms for online meetings purposes.

2.
Columbia Law Review ; 123(3):761-803, 2023.
Article in English | ProQuest Central | ID: covidwho-20240336

ABSTRACT

The effects of the pandemic have shed light on the evolution of technology in the legal space, including the use of technology in videoconferencing proceedings and facilitating court procedures. Despite the benefits associated with technology, the rapid adoption of videoconferencing proceedings in courts may have unprecedented impacts on the relevance and practicality of the forum non conveniens doctrine. Additionally, the drastically different approaches that federal courts have taken in response to the disproportionate geographic effects of the pandemic may give way to forum shopping. Plaintiffs may be more incentivized to bring their cases to forums that allow for videoconferencing proceedings as a strategic way to circumvent a defendant's potential forum non conveniens argument in a motion to dismiss. This Note argues that videoconferencing technology allows courts to effectively transcend the restrictions of geography while mitigating arguments about the relative convenience of different forums. Creating more uniform rules for videoconferencing proceedings will ensure easier predictability and uniformity in the forum non conveniens analysis. Specifically, this Note recommends that Congress and the courts mandate standardized technological videoconferencing requirements and adopt the original understanding of the forum non conveniens doctrine for lower courts to more explicitly consider the benefits of technology when making a forum non conveniens determination.

3.
Online Journal of Issues in Nursing ; 28(2):1-10, 2023.
Article in English | ProQuest Central | ID: covidwho-20235809

ABSTRACT

Key Words: Telehealth etiquette, webside manner, Advanced Practice Nursing, nursing, telehealth, telehealth education, telemedicine, nursing education, nurse patient experience, telehealth nursing, nursing faculty, telehealth quality Increased utilization of videoconferencing platforms to conduct meetingsand patient encounters has illuminated the need to focus on video etiquette. Telehealth Brief History of Telehealth Telehealth, as defined by the U. S. Health Resources and Services Administration (HRSA), is "the use of electronic and telecommunication technologies to support long-distance clinical health care, patient and professional health-related education, public health, and health administration" (U. S. Department of Health and Human Services [DHHSI. 2021. para 1). [...]the casual use of social media for interpersonal Interactions may have a negative effect on professional telehealth communication by reducing one's empathetic expression (Konrath et al.. Patient-Provider Communication Impact of Communication Communication has long been a key component of education for nursesand Is identified by the National Council of State Boards of Nursing (NCSBN) as fundamental to the practice of nursing (NCSBN. 20131.

4.
International Journal of Education and Development using Information and Communication Technology ; 19(1):61-79, 2023.
Article in English | ProQuest Central | ID: covidwho-2317710

ABSTRACT

Digital tools have evolved into a way of life, and as a result, they have become a growing area of interest for academics who research teaching and learning. Scholars increasingly agree that because digital tools affect human-to-human connection, a greater emphasis on understanding their function in engagement from an interdisciplinary viewpoint is required. However, there does not appear to have been much research on how these tools facilitate social engagement, especially in teaching and learning. This mixed methods study employs a case-study design and explores how digital tools help or hinder social engagement in teaching and learning at a South African-based tertiary institution. A questionnaire consisting of open and closed questions was used to collect data from 88 students from four academic departments at a University of Technology (UoT): Media, Retail and Business Management, Entrepreneurship, and Food Science. Based on the concept of social engagement and the uses and gratifications theory, this interdisciplinary project examines how different fields employ digital tools for social engagement. Some of the findings are that of the communication technologies considered, WhatsApp (97%), video conferencing via Blackboard Collaborate (96.6%) and blackboard course content (95.5%) were the top three ranked tools. Further, WhatsApp was the preferred digital tool for communication with lecturers and peers, while Blackboard was the preferred platform for accessing course materials such as readings and videos. Other than video conferencing platforms such as Zoom, Blackboard Collaborate and YouTube, students use digital tools for engagement with peers. For example, around a quarter of students who used Blackboard Discussion Forums reported engaging with each other. From the qualitative reflections, the study found that students were communicating more with their lecturers through digital tools. Despite having access to lecture recordings, there was still a sense that the educational experience was not as engaging as students wanted it to be because of the lack of in-person engagement.

5.
International Journal of Computers, Communications and Control ; 18(3), 2023.
Article in English | ProQuest Central | ID: covidwho-2312502

ABSTRACT

Although videoconferencing platforms were a growing market even before the Covid-19 pandemic, they became very popular and widely used within weeks of the beginning of the pandemic. The compulsion of social distancing, lockdown, the need to work from home have led to an exponential demand for videoconferencing applications and an adaptation of the way we carry out our current activities such as work, decision-making, communicating with family and colleagues, or education. With the diversification of the categories of users of videoconferencing systems and the contexts in which they were used, many other needs have emerged and the demand to adapt these platforms, both in terms of ease of use and functionality, as well as security. Videoconferencing systems are no longer meant only for decision-makers or trainers, but also for general public. This paper reviews various data regarding the use of videoconferencing systems in recent years, a number of problems encountered by users, and expected trends in the future.

6.
Qualitative Research ; 23(2):306-322, 2023.
Article in English | ProQuest Central | ID: covidwho-2290439

ABSTRACT

This article draws on the research project Post-abortion narratives shared by Perth women via face-to-face interviews. The project was subsequently disrupted by the arrival of COVID-19 in Perth, Australia, making it necessary to conduct interviews via video call. The experience of using an online platform to conduct interviews became an opportunity to consider more carefully the practice of ‘deep listening'. This kind of listening involves creating an emotional connection with the participant so that the interviewer is able to hear multiple layers of meaning and context. It includes listening mixed with perception in which one can hear the emotions of the other. In a paradigm where the interview is seen as an interaction between two embodied individuals and the interviewer herself is the instrument of research, this article examines the communication that occurs in the space between two co-present, embodied individuals and explicates the practice of deep listening. While interviewing via video call is an excellent tool, I argue that a layer of meaning is removed by the technological medium, which impacts the researcher relationship and thus the ability to listen deeply.

7.
ReCALL : the Journal of EUROCALL ; 35(2):160-177, 2023.
Article in English | ProQuest Central | ID: covidwho-2303682

ABSTRACT

The current study is an approximate replication of Gray and DiLoreto's (2016) study, which proposed a model predicting that course structure, learner interaction and instructor presence would influence students' perceived learning and satisfaction in online learning, with student engagement acting as a mediator between two of the predictors and the outcome variables. Using mixed methods, the current study investigated whether Gray and DiLoreto's model would be able to explain the relationships among the same variables in a computer-assisted language learning environment. A mediation analysis was conducted using survey responses from a sample of 215 college-level students, and qualitative analysis was conducted on the survey responses from a subsample of 50 students. Similar to Gray and DiLoreto's study, positive correlational relationships emerged between the variables. However, the model proposed by Gray and DiLoreto did not fit our data well, leading us to suggest alternative path-analytic models with both student engagement and learner interaction as mediators. These models showed that the role of course organization and instructor presence were pivotal in explaining the variation in students' perceived learning and satisfaction both directly and indirectly via student engagement and learner interaction. Moreover, qualitative analysis of students' responses to open-ended questions suggested that from students' perspectives, course structure was the most salient factor affecting their experiences within online language learning contexts, followed by learner interaction, and then by instructor presence.

8.
Indian Journal of Health and Wellbeing ; 14(1):108-111, 2023.
Article in English | ProQuest Central | ID: covidwho-2298302

ABSTRACT

COVID-19 pandemic has impacted the lives of everyone from young children to the aged. Children especially preschoolers are highly energetic and love to go to school and do different types of activities. But because of corona pandemic lockdown, they only have their parents and siblings to interact with, play with, and do all other different types of activities. This qualitative study was conducted to explore the different types of changes that occurred in the lives of preschoolers and how their parents' roles, responsibilities got influenced, and how they were handling their young children during this trying time of being confined at home. The objectives of the study were to explore that how children at home during the time of the pandemic spent their time and to map the changes in their routine life and its effect on their life and development along with this it was also tried to document the ways in which parents are engaging children during this pandemic. Interviews were conducted through audio and video calls. The responses were subjected to thematic analysis. The key findings highlighted that education plays a significant role in preschoolers but because of the negative impact of screen time parents were not interested in online classes. The children have become more engaged in digital media due to being confined at home without school for a long duration of around ten months and because of this the aggression level has increased as they had a low social development environment, and no peer at all.

9.
International Journal of Education and Management Studies ; 13(1):89-92, 2023.
Article in English | ProQuest Central | ID: covidwho-2298301

ABSTRACT

The COVID-19 pandemic has sparked a global catastrophe that has had a detrimental impact on people's daily lives. Children have suffered as a result of being confined to their homes constantly. Preschoolers in particular are quite active and like attending school and participating in a variety of extracurricular activities. But, because of the corona pandemic lockdown, they are limited to engaging in play and other activities with their parents and siblings. This qualitative study was conducted to find the changes that parents of preschool children felt in their children's behavior and how they were handling them during this trying time of being confined at home. The objectives of the study were to explore that the preschool children being at home during the time of the pandemic how got changed in their behavior as well as the changes in their routine life, along with this it was also tried to document the ways in which parents are managing them during this pandemic. Interviews were conducted through audio and video calls. The responses were then analysed thematically. The main conclusions emphasised the significance of early childhood education for the development of children's manners. Young children's behaviour is greatly influenced by preschools in their daily lives. The kids' increasing usage of digital media is a result of their extended home absence from school, and their increased hostility is a result of their lack of peers and low social development setting.

10.
Social Sciences ; 12(4):199, 2023.
Article in English | ProQuest Central | ID: covidwho-2295691

ABSTRACT

Intergenerational relationships are becoming increasingly rare. Thus, intergenerational programs are a strategy to establish relationships between generations. This article describes the socio-educational experience of the third edition of the SIMUL Intergenerational Project of the Education Service of the Cabildo Insular de Tenerife and the University of La Laguna, developed virtually during the COVID-19 pandemic. The following questions arise: Can an intergenerational project be developed through virtual meetings? What are the socio-educational experiences gained during the Intergenerational Project (academic year 2020–2021) by young and older participants? The evaluation of the application and development of the project showed high participant satisfaction;however, communication barriers derived from the virtual modality were detected. It could be concluded that while face-to-face modality is more effective for the development of the experience, the virtual approach is only interesting when certain requirements and strategies for the virtualization of intergenerational meetings are met. For these types of programs to be successful from a virtual approach, it is essential to plan spaces for informal encounters that enable knowledge and exchange as a basis for the establishment of intergenerational relationships. A requirement in these virtual meetings is that each participant has his or her own device to participate in these meetings.

11.
Acta Humana ; 10(4):19-34, 2022.
Article in Hungarian | ProQuest Central | ID: covidwho-2276275

ABSTRACT

Az új típusú koronavírus számos területen gyorsította fel a digitalizációt. A globális pandemia egyik jellegzetes képe az online értekezletekhez kötheto. Az állami és piaci szervezeteknek, az oktatási intézményeknek szinte egyik napról a másikra kellett átállni távoli munkavégzésre, digitális oktatásra, ami a különbözo videókonferencia-alkalmazások használatának megugrásával járt együtt. A Covid-19 azonban nem csupán a társadalmi funkciók fenntartásában okozott komoly kihívásokat;a kieroltetett digitalizáció emergens fenyegetettségeket is okozott a kibertérben. A videókonferenciaalkalmazások a fentiekbol következoen számos biztonsági kockázatot rejtenek magukban adatvédelmi és információbiztonsági aspektusból. Jelen tanulmány ezeket a kockázatokat kívánja bemutatni a technológia, illetve a humán tényezo szempontjából, valamint a jó gyakorlatok elvét követve megoldási javaslatokat is felvázol.Alternate abstract:A new type of coronavirus has accelerated digitisation in many areas. A common image of the global pandemic relates to online meetings. Government and business organisations and educational institutions had to adopt distance working and digital education from one day to the next, accompanied by a boom in the use of various video conferencing applications. However, Covid-19 created serious problems in maintaining social functions, and the forced digitalisation also created emergent cyber threats. Consequently, video conferencing applications raise several security risks from a privacy and information security perspective. This paper aims to present these risks from a technology and human factor perspective and to outline possible solutions based on best practices.

12.
Electronics ; 12(5):1091, 2023.
Article in English | ProQuest Central | ID: covidwho-2274708

ABSTRACT

Covert communication channels are a concept in which a policy-breaking method is used in order to covertly transmit data from inside an organization to an external or accessible point. VoIP and Video systems are exposed to such attacks on different layers, such as the underlying real-time transport protocol (RTP) which uses Transmission Control Protocol (TCP) or User Datagram Protocol (UDP) packet streams to punch a hole through Network address translation (NAT). This paper presents different innovative attack methods utilizing covert communication and RTP channels to spread malware or to create a data leak channel between different organizations. The demonstrated attacks are based on a UDP punch hole created using Skype peer-to-peer video conferencing communication. The different attack methods were successfully able to transmit a small text file in an undetectable manner by observing the communication channel, and without causing interruption to the audio/video channels or creating a noticeable disturbance to the quality. While these attacks are hard to detect by the eye, we show that applying classical Machine Learning algorithms to detect these covert channels on statistical features sampled from the communication channel is effective for one type of attack.

13.
Pakistan Armed Forces Medical Journal ; 72, 2022.
Article in English | ProQuest Central | ID: covidwho-2271174

ABSTRACT

ABSTRACT Objective: To determine prevalence of online fatigue among academicians and to analyse factors associated with online fatigue. Study Design: Analytical, cross-sectional study. Place and During of Study: The study was conducted online from Nov 2021 to Apr 2022 on academicians belonging to educational institutions and teaching hospitals of Rawalpindi Pakistan. Methodology: One hundred fifty academicians, aged 20-75 years, belonging to Rawalpindi were enrolled through snowball sampling. Data was collected online by using google forms. A validated questionnaire having an online fatigue scale was used. Partial responses were excluded. Qualitative variables were expressed as frequency and percentage while quantitative variables were expressed as mean and S.D. Chi-square test was applied. Results: Out of 150 academics, 72(48%) were males and 78(52%) were females. Mean age of participants was 32±9.4 years. Amongst the study participants 27(18%), 67(44.7%), 50(33.3%) and 6(4%) suffered from mild, moderate, severe and extreme online fatigue respectively. The degree of online fatigue was found to be significantly associated with female gender (p=0.000), older age (p=0.005) and higher level of education (p=0.002). Association of online fatigue with factors such as workplace (p=0.054), residence (p=0.129) and amount of technology usage (p=0.995) was found to be statistically insignificant. Conclusions: Our study showed that online fatigue was prevalent among the academic community of Rawalpindi, especially females. Online fatigue can be reduced by training the academicians about work-life balance and updating their knowledge on practical technology.

14.
Journal of College Admission ; - (248):23, 2020.
Article in English | ProQuest Central | ID: covidwho-2269745

ABSTRACT

For the past 47 years, National Association for College Admission Counseling (NACAC) has brought together students and admission professionals at college fairs around--and out of--the country. Because of the COVID-19 pandemic, in-person events are no longer possible, so for the first time, NACAC will host virtual college fairs. Even though things look quite different this year, high school counselors are eager to help students and their families navigate the college admission process and introduce them to colleges virtually. Each virtual college fair will occur over several days. Students will also be able to interact with college admission officers in small groups, listen to live sessions on various topics, and ask specific questions. Many live sessions will be recorded to enable students to review them at a time when it is convenient for them.

15.
Revue Française de Sociologie ; 63(2):311-332, 2022.
Article in French | ProQuest Central | ID: covidwho-2268593

ABSTRACT

Résumé. La pandémie de la COVID-19 et la crise sanitaire et sociale qui en a découlé ont encouragé la conduite d'entretiens semi-directifs par téléphone ou par visioconférence. À partir de trois enquêtes réalisées par des jeunes femmes portant sur l'intime et ayant recours aux entretiens biographiques, cette note méthodologique examine les façons dont l'entretien à distance transforme la nature des matériaux collectés et recompose ce taisant le mode de production de connaissances sociologiques. Elle montre que le distanciel renouvelle les profils sociaux accessibles en ouvrant la voie à des configurations inédites. Elle donne également à voir les atouts de ce dispositif pour accéder à l'intériorité du sujet et souligne son potentiel dans les cas où des positions asymétrlques entre enquêteur/rice et enquêté·e dans les rapports de pouvolr (en particulier de genre) sont susceptibles d'entraver la relation d'enquête, risquant dès lors d'appauvrir les connaissances produites.Alternate :The COVID-19 pandemic and the health and social crisis it caused led researchers to conduct semi-directive interviews either by telephone or videoconferencing. On the basis of three surveys on intimate personal matters conducted by young women and requiring life history interviews, this methodological assessment examines the ways in which remote interviewing of these kinds changes the nature of the material collected and in so doing rearranges the sociological knowledge production mode. It shows how remote interviewing renews accessible social profiles by opening a path to previously unknown configurations. It also shows the advantages of this arrangement for accessing the subject's inner thoughts, feelings, and processes, and highlights its potential for cases where asymmetrical interviewer/respondent power positions (particularly gender positions) are likely to hinder interviewer-respondent rapport, risking an impoverishment of the knowledge produced.Alternate :Die COVID-19-Pandemie und die damit entstandene Sanitäts- und Sozialkrise haben die Leitfadengespräche über Telefon oder Videokonferenz gefördert. Ausgehend von drei von jungen Frauen durchgeführten Untersuchungen zur Intimsphäre anhand von biographischen Gesprächen prüft diese methodologische Notiz, wie das Ferngespräch die Art der gesammelten Materialen verändert und dabei den Produktionsmodus von soziologischen Kenntnissen neugestaltet. Sie zeigt, dass das Distanzgespräch die erreichbaren Sozialprofile erneuert, indem der Weg zu bisher nicht vorhandenen Konfigurationen geöffnet wird. Sie zeigt außerdem alle Pluspunkte dieser Vorgangsweise zur Erreichung der Interiorität des Subjekts und unterstreicht ihr Potential in den Fällen, in denen die asymmetrischen Positionen zwischen Befrager und Befragten innerhalb der Machtbeziehungen (besonders Gender) möglicherweise die Befragungsbeziehung einschränken und somit die produzierten Kenntnisse verringern könnten.Alternate :La pandemia de COVID-19 y la crisis sanitaria y social que ha derivado de ella han llevado a la realización de entrevistas semi-directivas por teléfono o por cia. A partir de encuestas que llevaron très mujeres jóvenes acerca de lo íntimo y que se basaban en entrevistas biográficas, nuestra nota metodológica observa de qué manera la entrevista a distancia transforma la naturaleza del material colectado y por lo tanto reorganiza el modo de producción de conocimientos sociológicos. Muestra que la comunicación a distancia renueva los perfiles sociales accesibles al posibilitar configuraciones inéditas. También revela las ventajas del dispositivo para acceder a la interioridad del sujeto y subraya su potencial en los casos en los que posiciones asimétricas entre investigador a y encuestado a en las relaciones de poder (en particular de género) podrían frenar la relación de investigación y así empobrecer los saberes producidos.

16.
Interactions ; 30(2):42, 2023.
Article in English | ProQuest Central | ID: covidwho-2265497

ABSTRACT

This article is an attempt to constructively reflect on a sudden and intense personal experience with online meetings, brought about by the Covid pandemic. In online classes, a teacher's challenge is not only to perceive and understand students but also to understand what students perceive. An inclusive discourse focusing on desirable design solutions could be a way for users to say, "This is how we want our technology."

17.
Journal of Childhood Studies ; 48(1):126-132, 2023.
Article in English | ProQuest Central | ID: covidwho-2252851

ABSTRACT

This paper outlines how the specific constraints of virtual communication technology have stirred new thinking around what kind of research and what knowledge is produced with babies. During Zoom sessions, the 2–4-month-old babies were frequently present but out of shot, or glimpsed as a small limb or movement or sound on the other side of the screen. The babies' bodies, movements, and sounds exceeded the boundaries of the screen. Through a posthuman lens, presence, time, and agency unravel the Zoom screen as an active participant that interferes with what can happen in a shared present in a liminal space.

18.
Language Variation and Change ; 34(3):305-329, 2022.
Article in English | ProQuest Central | ID: covidwho-2252384

ABSTRACT

We investigate the impact of medium of communication (in-person versus video) on intraspeaker variation in conversation—a process we refer to as medium-shifting. To quantify the effects of medium-shifting and understand its possible motivations, we analyze three variables that show intraspeaker effects of "clear” or "careful” speech: articulation rate, density-controlled vowel space area, and (ING). The data come from matched in-person and video-mediated interviews with thirty-three repeat guests from The Late Show with Stephen Colbert, recorded before and during the COVID-19 pandemic. Mixed-effects regression models show that compared to in-person interviews, video-mediated interviews involve a significantly lower articulation rate and larger vowel space, but no significant difference in (ING). The results suggest that speakers may engage in medium-shifting in order to enhance their intelligibility over video, for example, through more precise articulatory movements and greater contrast between phonemic vowel categories. The null effect of medium on (ING) further suggests that medium-shifting is a motivator of intraspeaker differences even within a single contextual style. An emergent extralinguistic factor affecting speaking behavior and choices, medium-shifting should be carefully considered especially when designing variationist research involving mixed media interviews.

19.
The Journal for Nurse Practitioners ; 19(1), 2023.
Article in English | ProQuest Central | ID: covidwho-2247326

ABSTRACT

Telehealth demand increased precipitously among all populations, particularly Medicare beneficiaries with complex care needs, during the coronavirus disease 2019 pandemic. Current nurse practitioner (NP) graduates require practice readiness in telehealth when transitioning to advanced practice. Competency-based education models integrate progressive, multimodal evaluation of core practice competencies, including telehealth. Self-reflection supports student acquisition of new competencies. Thematic analysis of guided reflections after a pilot gerontologic robot-enabled telehealth simulation identified curricular opportunities in a primary care NP program. NP students' perceived challenges in communication and adaptation to virtual patient presence were considered in building integrated telehealth curricula in clinical courses applying the 4Ps of Telehealth Education (Planning, Preparing;Providing;and Performance Improvement) framework.

20.
Southern Journal of Business and Ethics ; 14:34-55, 2022.
Article in English | ProQuest Central | ID: covidwho-2228428

ABSTRACT

This is the second in a series that examines emerging issues and opportunities in mediation. The need for social distancing over the past two years spawned a meteoric rise in virtual mediation to the extent that it is now the dominant form of alternative dispute resolution. Despite its efficiency and necessity at times, virtual mediation, now synonymous with Zoom mediation, presents new challenges for mediators. In particular, mediators have lost some control over social dynamics (Zoom dynamics). This paper examines a host of errant Zoom styles among participants that may plague the virtual mediation process. It offers a Personality-Based Model of Errant Zoom Styles as well as coping strategies for dealing with them. The extent to which mediators recognize and respond to these errant Zoom styles impacts the effectiveness of virtual Mediation. Recommendations and an update on mediation settlement rates are also provided.

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